OTRS is a Germany-based software company specialising in service management solutions.
Its platform supports organisations in managing service operations, customer support and internal workflows, serving clients across multiple industries.
4
7+
Perl, Linux & Vue.js
Dedicated Team
As a software product company operating in a highly competitive market, OTRS required additional engineering capacity to support the ongoing evolution of its service management platform.
The organisation needed access to experienced software engineering professionals who could quickly integrate into existing teams and contribute to long-term product development initiatives.
Nearshore Portugal supported OTRS with a dedicated nearshore engineering team, providing specialised expertise in software development technologies including Perl, Linux and Vue.js.
Engineers were selected to match the client’s technical requirements and worked as an extension of the existing development organisation, following established processes, tools and delivery practices.
Over time, the team became fully integrated into OTRS’s development environment, contributing to ongoing product development and supporting key technical initiatives.
The partnership started with the creation of a dedicated engineering team designed to support OTRS’s long-term product development objectives. The focus was not simply on adding development capacity, but on building a stable team with the technical expertise required to contribute effectively within the existing technology environment.
Engineers were selected based on the skills needed to support the platform and were onboarded to work alongside internal teams, following established development processes and delivery practices.
As the collaboration progressed, the dedicated team became increasingly integrated into OTRS’s day-to-day operations. Working closely with internal stakeholders, the engineers developed a strong understanding of the product, the technology stack and the organisation’s development priorities.
This level of integration enabled the team to contribute not only as external specialists but as a consistent extension of the wider engineering organisation.
Over time, the partnership evolved into a long-term collaboration built around continuity, technical expertise and shared delivery objectives.
By maintaining a dedicated team structure, OTRS benefited from retained knowledge, reduced onboarding effort and ongoing access to specialised engineering capabilities. This approach helped ensure continuity across development initiatives while providing the flexibility required to support changing business and product requirements.
“The cooperation between Nearshore Portugal and OTRS has always been exceptional. Nearshore has consistently provided top-notch resources for software development and IT service, demonstrating a high level of expertise and professionalism.
Working with Nearshore Portugal has been a truly positive experience, as their team has shown dedication, efficiency and a deep understanding of our needs. We are grateful for the partnership and look forward to continued collaboration.“
Whether you need to expand an existing product team, access specialised technical expertise or establish a long-term nearshore engineering capability, Nearshore Portugal helps organisations build dedicated teams that integrate seamlessly into existing operations.
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